Oralcare has been designed from the outset to exceed
all current guidelines. Martin's involvement in setting
national standards brings a unique focus on monitoring
and audit.
we will routinely monitor areas of patient concern,
both in service (time keeping, emergency access, telephone
and e-mail response times) and in clinical areas (treatment
area disinfection, treatment effectiveness and pain
control).
explanations
-
we will
always use plain English and check that you understand.
pain
control
-
we will use the latest
pain control techniques, including "The Wand", a computer
controlled micro-pump, to ensure successful and painless local
anaesthesia.
charges
-
we will always explain
our charges clearly and offer you choices where possible.
phobias
-
for people who are
disproportionately frightened we offer hypnosis - including
a revolutionary 'fast phobia' treatment now used by psychologists
to treat post-traumatic stress disorder - or we can arrange
a liquid oral sedative.
time
keeping
-
if we keep you waiting
for more than ten minutes beyond your appointment time without
offering you an explanation and opportunity to re-schedule we
will give you either vouchers or a credit against your next
appointment.
responding
to feedback
-
we will listen to
your feedback - please use the "what could we do better"
postcards - and we will try to improve the practice accordingly.
emergencies
-
we will deal with
any emergency promptly and will open the practice out-of-hours
if you need treatment. The emergency number is 01733 230925
recommendations
-
if you recommed a
friend or family member to us we promise to look after them
as you would wish us to.
